Policies

Thank you for booking with JustSugar Beauty Bar. Please take a moment to review our policies carefully before your appointment. By paying your deposit, you agree to the terms outlined below. If these policies are not followed, JustSugar Beauty Bar reserves the right to cancel your appointment, charge the full cost of the service where applicable, and treat any deposits or other payments as non-refundable.

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Book With Confidence /

Bookings & Cancellations

Deposits & Payments

  • To secure your appointment, a 50% non-refundable deposit is required.
  • Your appointment is not confirmed until your deposit has been received and verified.
  • Please email or WhatsApp a screenshot of your bank transaction receipt as confirmation of your deposit payment.
  • The remaining 50% balance is due immediately after your service.
  • No deposit, no appointment.
  • Deposits are non-refundable under all circumstances. Any refund issued is solely at management's discretion.
  • If your deposit is paid in USD, your service will be charged according to our USD price list, and the balance must also be paid in USD. We do not use exchange rates.
  • Accepted in-store payments include cash, debit/credit card and WiPay.
  • Credit card payments in store attract a 4% bank fee.
  • Balances cannot be settled by bank transfer after your service. If bank transfer is being used as a last resort, payment must be completed before the service is done, and proof of payment must be shared.

Location & Arrival

Please arrive prepared and on time so we can provide the best possible experience.

  • We are located at 4-6 Fairway Avenue, on the same property as the Temple of Light Church.
  • The entrance is on Seymour Avenue. Once on the property, look for the white branded container.
  • Upon arrival, please park to the left of our store, then knock or ring the doorbell to let us know you have arrived.
  • We do not allow accompanying guests. Any guest accompanying you may result in the cancellation of your appointment and forfeiture of your deposit.
  • We offer a 5-minute grace period for late arrivals.
  • After the grace period, your appointment may be automatically cancelled and your deposit forfeited.
  • If we are able to accommodate you after the grace period, a J$1,000 late fee may be added to your balance at management's discretion.

Getting Ready for Your Service

Proper preparation helps us perform your service safely and effectively.

  • For sugaring services, please ensure the area is clean before your appointment. For intimate services, proper intimate hygiene is required.
  • We reserve the right to decline service if hygiene requirements are not met.
  • Hair should be at least the length of a rice grain to be sugared.
  • If the hair is too short, your appointment may need to be rescheduled.
  • If you choose to proceed despite being advised that the hair is too short, JustSugar Beauty Bar cannot be held responsible for the service outcome, and the full service cost will still apply.
  • If you are on your period or spotting, please let us know before your appointment.
  • We do not perform Brazilian services during menstruation, but we are happy to reschedule your appointment or switch your service to a Bikini or Deep Bikini Sugar where possible.
  • Therapist requests must be made at least 24 hours before your appointment and are subject to availability.
  • Same-day therapist changes cannot be accommodated. If you decline to be serviced by your assigned therapist upon arrival, your appointment will be cancelled and your deposit forfeited.
  • Service downgrades are not accepted on the day of your appointment, except at management's discretion.

Health & Safety

Your safety and the comfort of our team and clients are important to us.

  • If you are feeling unwell, please wear a mask to your appointment.
  • If you arrive ill without a mask, your appointment may be cancelled and your deposit forfeited.
  • If you have been in contact with someone who has COVID, please let us know so we can reschedule your appointment. A negative COVID test is required before booking your next appointment.

Cancellations & Rescheduling

We understand that plans can change, and we’re always happy to assist where possible. To help us manage our schedule and serve all clients fairly, advance notice is required.

  • We require at least 24 hours’ notice for cancellations or rescheduling.
  • Notice is calculated from your scheduled appointment start time.
  • Cancellation requests made with less than 24 hours’ notice will result in the forfeiture of your deposit.
  • Same-day or last-minute reschedule requests may attract a J$1,500 rescheduling fee, at management’s discretion.
  • All reschedules are subject to availability.
  • Eligible reschedules will carry your deposit over to the new appointment date.
  • Your deposit may be transferred for up to two reschedules of the same appointment.
  • If the same appointment needs to be rescheduled more than twice, a J$1,500 rescheduling fee may apply each time an additional reschedule is requested, or the deposit may be forfeited, at management’s discretion.
  • Rescheduled appointments must fall within the same calendar month or within 30 days of the original booking.
  • If a new appointment date is not selected within this timeframe, the deposit will be forfeited.
  • Deposits are non-transferable unless otherwise agreed by management.
  • More than two no-call, no-show appointments without prior communication may result in a booking ban.

Gift Cards, Loyalty & Promotions

Please review the terms below before redeeming gift cards, loyalty rewards or promotions.

  • Gift cards expire 90 days after purchase.
  • Redeeming a gift card after the expiration date will attract a charge of J$1,500 or USD $10.
  • Our loyalty programme is managed digitally through Fresha. Points are earned and redeemed through your client profile in accordance with the programme terms available at the time of redemption.
  • Loyalty points are earned on eligible service subtotals only and do not apply to taxes, tips, deposits, gift card purchases or other excluded charges.
  • Loyalty rewards are non-transferable, have no cash value, and cannot be refunded, exchanged or redeemed for cash.
  • Loyalty rewards cannot be combined with promotions, discounts, packages or other offers unless expressly stated.
  • Expired points, expired rewards or unused perks cannot be reinstated.
  • Promotions and discounts cannot be combined.
  • Management reserves the right to update, refuse, revoke or decline the application of any loyalty reward, discount or promotion where necessary.

Contact Us

Have a question before booking or visiting us?

  • Please contact us before your appointment if you are unsure about your booking, service preparation or any of our policies.
  • Email: support@justsugarbeauty.com
  • WhatsApp: 876-850-7175
  • Location: 4-6 Fairway Avenue, Kingston

We're happy to help you feel prepared before your visit.

Cookie Policy

We use cookies and similar technologies to help our website run smoothly, improve your browsing experience and better understand how visitors use justsugarbeauty.com.

What Cookies Do

  • Essential cookies help core website features work properly, including forms, booking links, checkout and shopping cart functions.
  • Performance cookies help us understand how visitors use our website so we can improve the layout, content and overall experience.
  • Functional cookies may remember certain preferences, such as items in your cart, pages you have viewed or information you have entered into website forms.

Managing Your Cookies

  • Most browsers allow you to view, block or delete cookies through your browser settings.
  • You can choose to disable some cookies, but certain website features may not work as smoothly.
  • Turning off non-essential cookies should not prevent you from browsing our website or booking an appointment, but some features may be limited.

Third-Party Cookies

  • Some tools we use, including booking, payment, analytics or embedded website features, may set their own cookies.
  • These third-party cookies help process appointments, payments, website activity and transactions securely.
  • We do not directly control third-party cookies. Please refer to the relevant third-party platform's own cookie or privacy policy for more information.

Questions

  • If you have questions about how cookies are used on our website, please contact us at support@justsugarbeauty.com.

Terms & Conditions

By using justsugarbeauty.com, booking an appointment, or purchasing from JustSugar Beauty Bar, you agree to the terms outlined below. Please review these terms alongside our booking, deposit, cancellation, rescheduling, service and product policies before confirming your appointment or making a purchase.

Website Use

  • You must be at least 18 years old, or have consent from a parent or guardian, to book a service with us.
  • Sugaring services may be offered to clients aged 13 and older with parent or guardian consent, at management’s discretion.
  • All content on this website, including photos, copy, service descriptions, branding, graphics and design elements, belongs to JustSugar Beauty Bar and may not be copied, reproduced, shared, republished or used for commercial purposes without written permission.
  • We do our best to keep our service descriptions, pricing, availability, promotions and product information accurate. However, these may change at any time without notice.
  • JustSugar Beauty Bar reserves the right to correct any errors, inaccuracies or omissions on the website, including pricing, service descriptions, product details or promotional information.
  • Information shared on this website is for general guidance only and should not be considered medical advice, diagnosis or treatment.
  • Links to third-party platforms, including booking, payment or social media platforms, are provided for convenience. We are not responsible for the content, policies or practices of third-party websites.

Appointments & Services

  • Booking an appointment means you agree to our policies in full, including our deposit, cancellation, rescheduling, lateness, payment and service terms.
  • A 50% non-refundable deposit is required to secure your appointment. Your appointment is not confirmed until your deposit has been received and verified.
  • Services are provided based on the information you share with us before and during your appointment.
  • Please disclose any allergies, skin sensitivities, medications, medical conditions, recent treatments, sun exposure, pregnancy, hormonal concerns or other relevant information before your service.
  • Clients are responsible for ensuring the information provided before and during their appointment is accurate, complete and up to date.
  • For clients aged 13–17, sugaring services require parent or guardian consent before the service is performed.
  • JustSugar Beauty Bar reserves the right to decline, pause, modify or reschedule any service if we believe it may not be appropriate, safe or suitable to proceed.
  • We may also decline service if pre-care requirements have not been followed, if there are contraindications, or if the condition of the skin makes the service unsuitable on the day of the appointment.
  • Results vary from client to client. We do not guarantee specific results from any treatment, including Sugaring Hair Removal, Laser Hair Removal, Brow Services, Massage Therapy or Intimate Skincare Treatments.
  • For laser hair removal and skin treatments, multiple sessions and proper aftercare may be required. Maintenance may also be needed depending on factors such as hormones, hair type, skin type, consistency and lifestyle.
  • By proceeding with a service, you acknowledge that temporary redness, sensitivity, irritation or other normal post-treatment responses may occur depending on the service performed and your individual skin response.

Products, Pricing & Promotions

  • Product availability, service pricing, promotions and discounts may change at any time without notice.
  • Promotions and discounts cannot be combined unless clearly stated.
  • JustSugar Beauty Bar reserves the right to correct errors in pricing, service descriptions, product information or promotional details.
  • All product sales are final due to hygiene and safety reasons.
  • We do not offer refunds, returns or exchanges on products once they have been purchased.
  • Please review all product details, ingredients and usage instructions carefully before purchasing, especially if you have allergies, sensitivities, medical conditions, are pregnant, or are using prescription skincare or medication.
  • Product recommendations are provided for general guidance only and are not intended to be, nor should they be considered, medical advice.
  • JustSugar Beauty Bar is not liable for reactions, dissatisfaction or adverse outcomes resulting from product misuse, undisclosed allergies, sensitivities, medical conditions, or failure to follow product directions.
  • If a product is damaged or incorrect at the time of purchase, please notify us immediately so the matter can be reviewed by management.

Liability

  • JustSugar Beauty Bar is not liable for reactions, irritation, sensitivity, dissatisfaction or adverse outcomes that result from undisclosed allergies, medical conditions, medications, recent treatments, sun exposure, pregnancy, hormonal changes or failure to follow pre-care and aftercare instructions.
  • Clients are responsible for providing accurate, complete and up-to-date information before their service.
  • Clients are responsible for reviewing and following all pre-care and aftercare instructions provided before and after treatment.
  • Patch tests may be recommended or required for certain services or products where relevant.
  • JustSugar Beauty Bar reserves the right to decline, pause or reschedule any service if we believe it may not be safe or suitable to proceed.
  • By proceeding with a service, you acknowledge that results and skin responses may vary based on individual factors, including skin type, hair type, hormones, lifestyle, consistency, aftercare and treatment history.
  • Laser hair removal is designed to support long-term hair reduction, but results vary based on hair type, skin type, hormones, consistency and treatment history. Multiple sessions and occasional maintenance may be needed, and specific results cannot be guaranteed.
  • Product recommendations are provided for general guidance only and should not be considered medical advice.
  • Clients should consult a medical professional where needed, especially if they have allergies, skin conditions, are pregnant, are using prescription skincare or medication, or have any medical concerns that may affect their service or product use.

Updates to These Terms

  • We may update these Terms & Conditions from time to time to reflect changes in our services, website, booking process, products, pricing, policies or business operations.
  • The latest version will always be available on this page.

Contact Us

  • Questions about these Terms & Conditions? Please contact us at support@justsugarbeauty.com before booking or purchasing.

Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit justsugarbeauty.com, book an appointment, contact us, or purchase from JustSugar Beauty Bar.

Information We Collect

  • Contact details you provide when booking or contacting us, such as your name, phone number and email address.
  • Appointment details, including your service history, therapist preferences, booking notes and service preferences.
  • Consultation information you choose to share with us, including relevant allergies, skin sensitivities, medical conditions, medications, recent treatments or other details needed to safely perform your service.
  • Payment confirmation details, such as screenshots of bank transaction receipts for deposits, balances or purchases.
  • Feedback, reviews, survey responses or communication you share with us by email, WhatsApp, website forms or other official channels.
  • Website usage information, such as pages visited, general browsing activity and interactions with our website, where collected through cookies or analytics tools.

How We Use Your Information

  • To confirm, manage and follow up on your appointments.
  • To provide safe, personalized services based on the information you share with us.
  • To send appointment reminders, booking updates, payment confirmations and other service-related communication.
  • To respond to your questions, requests or concerns.
  • To improve our client experience, services, website and internal processes.
  • To send occasional updates, promotions or announcements, where you have opted in or where appropriate under our communication practices.

How We Protect Your Information

  • Client information is handled with care and accessed only by team members who need it to manage bookings, provide services or support your client experience.
  • We take reasonable steps to keep your information secure and protected from unauthorized access, misuse or disclosure.
  • We do not sell your personal information.
  • We only share information where needed to operate our business, such as with trusted booking, payment, website, email, analytics or service providers.
  • Third-party platforms may have their own privacy practices, and we encourage you to review their policies where applicable.

Marketing Communication

  • You may receive occasional updates, promotions or announcements from JustSugar Beauty Bar if you have opted in or previously shared your contact information with us.
  • You can opt out of marketing messages at any time.
  • Opting out of marketing messages does not stop essential appointment communication, such as booking confirmations, reminders, payment follow-ups or important service updates.

Your Rights

  • You may contact us to request access to, update or correct your personal information.
  • You may request that we delete certain personal information, where we are not required to keep it for legitimate business, legal, booking or record-keeping purposes.
  • You may opt out of marketing communication at any time.

Contact Us

  • If you have questions about this Privacy Policy or how your information is handled, please contact us at support@justsugarbeauty.com.